Refund
Refund Policy
Last Updated: September 2026
At ES24 Media, we aim to provide reliable and high-quality services. Because our services are digital and are processed automatically through third-party service providers, certain payments and orders may not be eligible for a refund.
1. Wallet Deposits
Funds added to your ES24 Media wallet are generally non-refundable and cannot be withdrawn as cash.
Once a deposit has been successfully credited to your account, it can only be used for purchasing services available on ES24 Media.
If a payment was completed but the balance was not credited, please contact our support team with the payment details or transaction reference.
2. Completed Orders
Orders that have been successfully completed, delivered, or marked as completed are not eligible for a refund.
Once a service has been delivered according to the ordered quantity and service conditions, the order cannot normally be reversed.
3. Cancelled or Failed Orders
If an order cannot be processed by the provider and is cancelled, the eligible amount may be returned to your ES24 Media wallet.
Refunds for cancelled orders are normally issued as wallet credit rather than a cash refund.
4. Partial Delivery
If an order receives only part of the requested quantity and the remaining quantity cannot be delivered, the eligible undelivered portion may be refunded to your ES24 Media wallet.
The refund amount will be calculated based on the undelivered quantity and the original order rate.
5. Refill Services
If a service includes a refill option and the order meets the applicable refill conditions, we may attempt to refill the order according to the service's stated refill period and rules.
A refill request does not automatically qualify for a monetary refund.
6. Provider Issues
ES24 Media may use third-party providers to fulfill orders. Temporary provider downtime, delays, processing errors, service changes, or interruptions may affect delivery.
Where appropriate, we may wait for the provider to resolve the issue, process a refill, cancel the order, or credit the eligible amount to your wallet.
7. Incorrect Order Details
Refunds are generally not provided for orders placed with incorrect or invalid information, including:
- Incorrect username
- Incorrect profile or post link
- Deleted or private account/content
- Incorrect quantity
- Ordering the wrong service
- Any other information incorrectly entered by the customer
Please carefully check your order details before submitting an order.
8. Duplicate Orders
If multiple orders are intentionally or accidentally placed for the same target, ES24 Media is not responsible for any resulting overlap, reduced delivery, or loss.
Refunds for duplicate orders may not be available.
9. Fraudulent or Abusive Activity
Refunds may be denied if an account is involved in fraudulent activity, payment disputes, abuse of the refund system, manipulation of services, or violation of our Terms of Service.
ES24 Media reserves the right to suspend or terminate accounts involved in such activity.
10. Payment Disputes and Chargebacks
Before opening a payment dispute or chargeback, please contact our support team and allow us an opportunity to investigate the issue.
Unauthorized or fraudulent chargebacks may result in account suspension and cancellation of pending services.
11. Refund Request
If you believe you are eligible for a refund, please create a Support Ticket from your ES24 Media account.
Please include:
- Order ID or payment reference
- Description of the issue
- Relevant screenshots or transaction information, if applicable
Our support team will review the request and determine the appropriate resolution.
12. Refund Method
Where a refund is approved, ES24 Media will normally credit the eligible amount to the user's ES24 Media wallet.
The original payment method may be used for a refund only where required or technically supported by the applicable payment provider.
13. Policy Changes
ES24 Media reserves the right to modify this Refund Policy at any time. Updated terms will be published on this page with a revised "Last Updated" date.
By using ES24 Media and purchasing our services, you acknowledge and agree to this Refund Policy.
Last Updated: September 2026
At ES24 Media, we aim to provide reliable and high-quality services. Because our services are digital and are processed automatically through third-party service providers, certain payments and orders may not be eligible for a refund.
1. Wallet Deposits
Funds added to your ES24 Media wallet are generally non-refundable and cannot be withdrawn as cash.
Once a deposit has been successfully credited to your account, it can only be used for purchasing services available on ES24 Media.
If a payment was completed but the balance was not credited, please contact our support team with the payment details or transaction reference.
2. Completed Orders
Orders that have been successfully completed, delivered, or marked as completed are not eligible for a refund.
Once a service has been delivered according to the ordered quantity and service conditions, the order cannot normally be reversed.
3. Cancelled or Failed Orders
If an order cannot be processed by the provider and is cancelled, the eligible amount may be returned to your ES24 Media wallet.
Refunds for cancelled orders are normally issued as wallet credit rather than a cash refund.
4. Partial Delivery
If an order receives only part of the requested quantity and the remaining quantity cannot be delivered, the eligible undelivered portion may be refunded to your ES24 Media wallet.
The refund amount will be calculated based on the undelivered quantity and the original order rate.
5. Refill Services
If a service includes a refill option and the order meets the applicable refill conditions, we may attempt to refill the order according to the service's stated refill period and rules.
A refill request does not automatically qualify for a monetary refund.
6. Provider Issues
ES24 Media may use third-party providers to fulfill orders. Temporary provider downtime, delays, processing errors, service changes, or interruptions may affect delivery.
Where appropriate, we may wait for the provider to resolve the issue, process a refill, cancel the order, or credit the eligible amount to your wallet.
7. Incorrect Order Details
Refunds are generally not provided for orders placed with incorrect or invalid information, including:
- Incorrect username
- Incorrect profile or post link
- Deleted or private account/content
- Incorrect quantity
- Ordering the wrong service
- Any other information incorrectly entered by the customer
Please carefully check your order details before submitting an order.
8. Duplicate Orders
If multiple orders are intentionally or accidentally placed for the same target, ES24 Media is not responsible for any resulting overlap, reduced delivery, or loss.
Refunds for duplicate orders may not be available.
9. Fraudulent or Abusive Activity
Refunds may be denied if an account is involved in fraudulent activity, payment disputes, abuse of the refund system, manipulation of services, or violation of our Terms of Service.
ES24 Media reserves the right to suspend or terminate accounts involved in such activity.
10. Payment Disputes and Chargebacks
Before opening a payment dispute or chargeback, please contact our support team and allow us an opportunity to investigate the issue.
Unauthorized or fraudulent chargebacks may result in account suspension and cancellation of pending services.
11. Refund Request
If you believe you are eligible for a refund, please create a Support Ticket from your ES24 Media account.
Please include:
- Order ID or payment reference
- Description of the issue
- Relevant screenshots or transaction information, if applicable
Our support team will review the request and determine the appropriate resolution.
12. Refund Method
Where a refund is approved, ES24 Media will normally credit the eligible amount to the user's ES24 Media wallet.
The original payment method may be used for a refund only where required or technically supported by the applicable payment provider.
13. Policy Changes
ES24 Media reserves the right to modify this Refund Policy at any time. Updated terms will be published on this page with a revised "Last Updated" date.
By using ES24 Media and purchasing our services, you acknowledge and agree to this Refund Policy.